Fields End Water Terms and Site Rules
Payment & Deposit Terms
Booking Conditions
We take a non-refundable deposit for all bookings (£40, up to 7 nights stay & £80 for 8 to 14 nights, £120 for bookings of 15 nights plus) here at Fields End Water. The balance of your holiday is due 5 days prior to your arrival, you will receive an email reminder with a link to pay online, highly recommended. There may be an admin fee of £5 if you call in to pay. If the balance has not been received, we reserve the right to re-let your pitch. If you do not have an email address, you will need to diarise the due date and call in, there will be no admin fee for this. (We apologise for all admin charges; they are designed to cut down phone calls and cancellations).
For bookings over Christmas & New Year, we take a non-refundable & non-transferable deposit at the time of booking. The non-refundable balance is due 21 days prior to your arrival, sorry, we cannot carry forward any payments made, if the holiday is cancelled for ANY reason. We highly recommend you take out Fields End Waters cancellation plan or your own travel insurance.
Cancellation Policy:
Any cancellation made by the guests, for whatever reason must be on paper or by email. If you cancel your holiday for ANY reason, giving more than 21 days’ notice, we can transfer your deposit to your next booking (needs to be used within 12 months of original date of the holiday). If you cancel giving 21 days’ notice or less, any monies paid will be lost. Also, we are unable to offer refunds for early departures, sorry. You will (if you have given us an email address) receive an email 23 days before your arrival, giving you the opportunity to pay your balance online.
We highly recommend that guests take out Fields End Waters Cancellation plan or your own holiday insurance.
If Fields End Water are unable to provide your booked holiday and have to make a cancellation before it is due to start due to circumstances within our control, you will be entitled to a full refund of the money you have paid. Fields End Water will not accept liability for any associated costs or compensation.
Fields End Water are not liable for refunds, or expenses you incur, in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, pandemics, health risks or such similar events (“Force Majeure”). Any cancellations for bookings made after 1st April 2020, will not be refunded due to Coronavirus based issues.
Adjust Booking:
If you have cancelled a booking and we are holding a deposit for you, when you decide you would like to rebook (within 12 months of your original holiday date), please reply to the cancellation email you will have been sent, with your new dates and we will rebook your holiday and send you an email confirmation. If you wish to re-book over the phone, we will add a £10 admin fee to your booking, if you decide to book over the phone please mention your booking reference at the beginning of the conversation. We will then be able to carry your deposit forward. We will confirm your new booking by email.
Size of Units:
We are unable to take bookings from motorhomes or RV's, that are longer than 28ft or 8.5 meters long, or tents that are larger than 6 meters by 4 meters.
Commercial Vehicles:
I am afraid we don't allow vans or sign written vans or commercial vehicles towing caravans onsite, sorry.
Check In & Out:
Check-in is strictly, in April to September 12:15pm & 8pm, Nov -March 12pm & 6pm. If you arrive after these times, you may be asked to park on the late night arrival point or receive an unmanned check in.
Check out is no later than 11am.
Please try not to arrive earlier than 12:15pm as your pitch may not be ready as the previous guests may have only checked out at 11am.
*With regard to check out, if you would like to stay later than 11am and there is no incoming guest on your pitch, you can stay until 5pm for an additional £5.00, again if you wish to check out late please confirm with us first.
Site Rules
Children
Sorry, we are an adult only site. We're afraid we don't allow anyone under the age of 18.
Dogs
We are an extremely dog friendly park, with on-site walks around the fishing lakes and the 5-acre wood. We also have miles of public footpaths leading from the park to explore the wild wilderness of The Fens. Enjoy our 2.2 km, marked and mapped onsite walk or one of a few off site walks to the village too. We also have a dog off the lead area and eight dog-poo bins on site and a water bowl at our reception. Unfortunately we don't allow XL Bully type dogs, (Dogs that need an exemption certificate).
Dogs must be always kept on a lead while on site. We ask that you clean up immediately after your dog so we can maintain the high standard of cleanliness of our site grounds, failing to do so will result in being asked to leave the park, without refund. Maximum of 4 dogs per unit/pitch or 1 dog/pod. However, as we are a quiet & peaceful park, if you are unable to control your dog from continuously barking, then Fields End Water, probably isn't the park for you and we may have to ask you to leave without refund.
Awnings/Groundsheets/Storage Tents
Are welcome: if an awning is required with a ground sheet it MUST be a BREATHABLE type. Storage tents are only chargeable if on grass pitches, as they don’t have breathable groundsheets and they can damage the grass.
Fire & Barbeques
No fires are allowed on site. Barbeques are welcomed, no direct heat or flames to grass.
Visitors
All visitors to the site must be announced at reception on arrival and over the age of 18, we ask for a discretional donation to charity, and the proceeds will go to Cancer Research. Maximum 4 guests per pitch. If they are found onsite without informing reception, we will have to ask them to leave.
Noise on site
For the benefit of all your fellow campers please keep the noise onsite to a minimum, between 10pm & 9am, please be aware voices can travel along way, at the still of night.
Drones
Unfortunately for the privicy of all the other guests, we can't allow drones flights from the park.